Complaints Procedure
If you are a customer, and have a complaint about any aspect of a service(s) provided by Quidos please read on for details of how to make your complaint to us.Information for customers
Quidos strives to maintain our customer service standards, as and such we always aim to handle any complaints both speedily and fairly.
Any complaint should be made in writing, either by email to complaints@quidos.co.uk.
Or addressed to Complaints, Quidos Limited, 10 Argyle Street, Bath, BA2 4BQ
Upon receipt of your complaint, Quidos undertakes to:
• Acknowledge your complaint within 5 working days of receipt
• Deal with it fully and provide a final response, in writing, within 20 working days of receipt (in most cases)
• Keep you informed by letter, telephone or e-mail (as you prefer) if we need more time
• Provide a final response, in writing, at the latest within 40 working days of receipt
• Liaise, at your request, with anyone acting formally on your behalf
The provision of some of our services are further covered by independent bodies.
Quidos undertakes to inform you of the existence of any such organisation(s) if it is aware of them, so that your complaint might be escalated to appropriate parties in a timely fashion.
