Complaints Procedure
Information for customers
Quidos is strives on our customer service standards, we always aim to handle any complaints both speedily and fairly.
If you make a complaint, we undertake to:
- Acknowledge it within 5 working days of receipt.
- Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt.
- Keep you informed by letter, telephone or e-mail (as you prefer) if we need more time.
- Provide a final response, in writing, at the latest within 40 working days of receipt.
- Liaise, at your request, with anyone acting formally on your behalf.
Complaints should be clearly marked as such, and sent in writing to:
The HIPs Manager
Quidos Limited
10 Argyle Street, Bath
BA2 4BQ
T: 01225 324135
F : 01225 466661
