Service and Support
We will provide all our members with the software to be able to carry
out their work as effectively and efficiently as possible. At present
the software is provided by Quest;
in due course we will offer several software options, including handheld
PDA software options. Watch this space!
We will be providing a support desk for all our members. This will operate during office hours, although we will be extending this hours as and when it becomes necessary. If our first line of support cannot answer a query it will be escalated to either our IT support team, or business advisory panel. Depending on the nature of the query we would expect to have a response within 24 hours.
We are very proud of our customer service, and hence intend to offer an unmatchable level of service.
We will be providing Quality Assurance checks on all members work, and essentially act as a police force to enforce a high standard of professionalism, reliability, and accuracy. We will not tolerate any member that does not conform to our Code of Conduct.
1. Understanding Accreditation - whats it all about?
2. Membership Requirements - what we need from you
3. Service and Support - what we do for you